Remove From Fitbit and Sync Again

While Fitbits piece of work smoothly most of the fourth dimension, sometimes things don't get to plan, and you encounter a big red X on your Fitbit's screen with the message that's it'southward not been able to clear its data.

Commonly, you tin can go by this screen by syncing to the Fitbit app (or via Fitbit Connect.)

Nevertheless, if your Fitbit is stuck on this cherry-red X and can't clear its data or the bulletin keeps reappearing, we detail some troubleshooting steps that fix this error and hopefully get your Fitbit lookout man working again.

So allow'southward become to it!

Quick checklist

Review this checklist before yous offset troubleshooting.

• Manually sync with the Fitbit app using the Sync Now feature.
• Fully accuse your Fitbit.
• Update your phone, tablet, or computer to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the background.
• For Android users, clear the Fitbit app'due south cache in Settings > Apps > Fitbit > Storage & cache > Clear cache.
• Close or force cease the Fitbit app and then open up it over again.
• Restart your phone (tablet or computer) AND your Fitbit.
• Plow off the Bluetooth from whatever other nearby devices that also have the Fitbit app installed.
• On the main phone, tablet, or computer you lot sync with, toggle Bluetooth off and on.

Related reading

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• Fitbit display screen black and not working or turning on? Let's fix it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a cherry X and not clearing data? Cheque its pairing

If yous connect your Fitbit to more one mobile device (like an iPhone and an iPad) or computer, that might be the problem.

It seems that Fitbits work all-time when they only connect to a single computer, telephone, or tablet.

Decide which mobile device (or computer) is nearly important to you to house your Fitbit information and the app. For any other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open the Fitbit app.
2. Go to the Today tab and tap on your contour icon or movie at the elevation.
3. Tap on the Fitbit device'south name.
4. For Apple devices, scroll down and choose the Remove This banner and confirm. For Android, tap the trash can and ostend you want to remove and unpair the Fitbit.
5. Open up the device's Bluetooth settings and verify that it'due south not listed equally a connected device. If information technology is, tap it and choose to forget the Fitbit from the Bluetooth settings.

After removing the Fitbit from whatsoever additional computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and see if it clears the cerise 10 from your Fitbit's screen.

Change your Fitbit's clock face.

Temporarily changing your Fitbit's clockface oft helps get your lookout man and the Fitbit app to refresh their connection.

How to change the clock face on your Fitbit

1. Open the Fitbit app on your paired mobile device.
2. Tap the Today tab > your account picture or icon at the top.
3. Choose your Fitbit from the account list.
4. Tap Clock Faces.
5. ChooseAll Clocks and Select a new clockface from the By Fitbit options.
6. Tap and install the new clock face. Allow or disallow whatsoever requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. Once complete, tap your Fitbit's screen and see if y'all tin now navigate information technology without the data not cleared error message.

If the new clockface solves the problem, you can repeat these steps and change the clock face back to your previous one, if desired.

For problems installing a clock face on your Fitbit, encounter this commodityTin can't change the clock face on your Fitbit? Let'due south ready information technology.

Re-pair your Fitbit to your phone'southward Bluetooth

1. Open the Bluetooth settings on your phone, usually institute in Settings > Bluetooth.
2. Select your Fitbit from the list of connected Bluetooth devices.
3. Choose the choice toForget or Forget this device–forgetting unpairs your Fitbit from your phone's Bluetooth.
   1. If y'all see a notification asking you to allow your phone to display notifications from your Fitbit, tap Let.
4. Open the Fitbit app.
   1. Do not connect to Bluetooth through your telephone's BT settings. Yous have to go through the Fitbit app for the pairing process to work correctly.
5. Tap your profile picture or icon and choose your Fitbit device.
6. Look for a notification to beginning the Bluetooth pairing process and follow the screen's directions to set this upwardly again.
7. If you don't see a notification, tap the Notifications settings inside the Fitbit app to bound-showtime the pairing procedure.

Afterwards successfully re-pairing with Bluetooth, expect for your device to automatically sync with the Fitbit app or tap Sync Now.

Articulate your Bluetooth'southward cache (Android only)

Android phones and tablets also include an additional Bluetooth feature to clear only the Bluetooth cache.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Show all your apps.
3. Tap theMenu or More button (icon looks like three dots or three lines.)
4. ChoseBear witness system (or Show system apps.)
5. Scroll the list and tapBluetooth.
6. ChooseStorage & enshroud(or Storage.)
7. TapArticulate cache.

Replace your Fitbit in the Fitbit app

Nosotros oftentimes see this data not cleared error when folks but recently factory reset their Fitbits (besides called clear user data) just forgot to remove it from the Fitbit app showtime.

This tip often works even when you did not recently clear your Fitbit'south user data (factory reset.)

If you factory reset your Fitbit without first removing it from your Fitbit business relationship, follow these steps

1. Open up your phone's Bluetooth settings and remove the Fitbit from the list of devices by tapping it and forgetting information technology.
2. Open up the Fitbit app and tap your business relationship picture or icon at the acme.
3. SelectSet Up a Devicefrom the list of account options. If you see your current device listed, that's okay but practice not tap it.
4. Choose your current Fitbit model from the list of options. If you don't see your model, scroll downwardly.
5. Choose the selection to Supplant your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Look for the app to find your Fitbit and enter the dent code to re-pair your Fitbit to the app.
   3. Grant the Fitbit any permissions requested.

Remove your Fitbit from the Fitbit app and add it dorsum

If your Fitbit continues to display the message data not cleared sync & try again and you lot already tried the Bluetooth tips in a higher place, completely removing your Fitbit from the app might practise the pull a fast one on.

1. Open up the Fitbit app on your paired phone (tablet or computer.)
2. Choose the Today tab and and then tap on your profile icon or picture at the meridian.
3. Select your Fitbit device from your business relationship listing.
4. Scroll down, and tap Remove, then confirm.
   1. For Android devices, tap the trash can and confirm yous want to unpair.
5. Open your Bluetooth settings on your phone. If you lot meet your Fitbit listed, tap information technology and choose to Forget it.
6. If you still connect your Fitbit to multiple devices with the Fitbit app, similar a telephone and a tablet, repeat steps ane-5 for each additional telephone, tablet, or computer.
7. Restart your phone.
8. Connect your Fitbit to its charger and start charging it.
9. Open up the Fitbit app over again and go to Today > contour motion-picture show or icon.
10. Tap the selection to Set up a Device.
    1. On the set-up screen, choose your Fitbit model, then tap Fix.
    2. Look for the Fitbit app to detect your Fitbit, enter the pairing lawmaking from your Fitbit'southward screen, and follow the on-screen pedagogy to complete pairing and setting up features.

Reset your Fitbit

If your Fitbit is nonetheless showing that its data is not cleared, a factory reset is the concluding stride to try.

When you reset your Fitbit back to manufactory standards, y'all lose any data, like step count and other activity/health information, that was not previously synced to your Fitbit account.

Additionally, whatsoever 3rd-party apps, clock faces, and other customizations are also removed from the Fitbit.

Before you factory reset, remove your Fitbit from the Fitbit app following the directions above.

If you tin can navigate (swipe) to a different screen on your Fitbit, apply these steps to factory reset your Fitbit.

1. Open theSettings app.
2. ChooseAbout.
3. TapManufacturing plant Reset or Clear User Data.

For the newest Fitbit watches, effort this manual reset process merely if y'all cannot access the software method and your Fitbit is still stuck on the red X screen.

1. Press and concord the side button until the screen turns off, usually 8-10 seconds.
2. Every bit the screen turns off and you feel a short vibration, release the side button and immediately press and hold that button again.
3. Await for the Fitbit logo to appear.
4. Once information technology disappears, immediately release the side button and press and agree it again until you lot experience some other vibration.
5. Afterwards y'all feel the vibration, release the button. This second vibration indicates you've started the factory reset.

See this article.Need to restart or reset your Fitbit? Learn the steps for detailed step-by-pace directions on resetting your Fitbit model.

Contact Fitbit Back up

If, after all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if information technology routinely pops upwardly, achieve out to Fitbit Client Back up for further assistance.

Earlier you lot contact Fitbit, make certain yous have your series number, proof of buy and check its electric current warranty condition.

In general, Fitbit offers a ane-year warranty for well-nigh of its wearables in the U.s.a. and ii years for Europe. If your Fitbit is nether warranty and their back up squad cannot fix information technology, they send a replacement at no accuse to you.

Fifty-fifty if your Fitbit is more than than 1 or 2 years former, Fitbit Support usually offers a replacement discount.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

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